04-12-2016 02:24 AM
The basic troubleshooting usually works, Uglyman. We don't immediately suggest the network settings as the challenge could've been caused by the device or the app. Rest assured your feedback will be shared with the Support team and we appreciate that you've shared the what resolved this challenge.
05-31-2016 09:28 AM
Hi, briank. Let's sort this out. What's the current firmware of your WEMO App and WEMO Switch? Have you tried resetting your WEMO device and uninstalling and reinstalling the WEMO App on your phone?
WEMO Technical Support
06-01-2016 06:23 AM
App Version 1.15(30314)
I'm not home so I cant see the switches. But I reset all switches, uninstalled app, started anew. All on Monday. Firmware updates occured on app and switches.
06-02-2016 04:09 AM
Which switch do you have, Briank? Is it the F7C027 or F7C029? Did you reset the switches following the steps in this article? Have you disabled the remote access before resetting the switches? If you have and the same thing happens, then email us at WEMOCares@belkin.com with the following details:
- Phone number
- Make, model, and OS of the handheld
- Make and model of the router
10-03-2016 10:01 PM
11-15-2016 01:50 PM
I have 2 light switches installed for about a month now. I have had random problems with the switches not being detected remotely. They work fine on local Wi-Fi .
Troubleshooting the problem I performed a network scan on my local area network and found the light switches support UPNP.
As UPnP is used to negotiate end to end connections, I figured the UPnP advertisements might be timing out before the connection is established. I have increased the UPnP TTL hop count timers from 4 to 16 hops and after rebooting the router, both switches are now working. As this was an intermittent problem, I will monitor the switches over a period of time to see if this has fixed the problem.
Can somebody in Belkin tech support please advise if this approach is valid.
Rob, Melbourne Australia.
11-15-2016 04:14 PM
11-27-2016 11:11 AM