WEMO Application

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Posts: 1
Registered: ‎06-18-2017

Wemo app ends with no error while setting up device

Hi,

I have 2 wemo switch CFE and 1 wemo wall switch.

They all worked 4 a year.

I reset all 3 devices.

When going thru the setup and reaching the point where device is "attempting to connect to Wi-Fi. please wait" the app ends with no error and takes me back to my phones home screen.

 

iPhone 7

removed the WeMo app multiple times with reboots.

Did multiple factory resets.

Blinking amber blue

 

Help!

 

Thanks

Moderator
Posts: 84
Registered: ‎01-05-2016

Re: Wemo app ends with no error while setting up device

@markeebe

 

Are you referring to the Wemo Switch Smart Plug and the Wemo Light Switch? For starters, try the workarounds found on this link and let us know if it makes a difference. 

Ces-21490
WEMO Technical Support
Posts: 2
Registered: ‎06-23-2017

Re: Wemo app ends with no error while setting up device

Hi:

 

I am having the same issue.  Changed my networking equipment and reset the smartplugs before trying to reconnect.  When the app is attempting to connect to the wifi network, it simply stops and closes.  Impossible to reconnect to the device wifi without restarting.

 

I've checked and tried all the work arounds listed - some twice - all with the same result.

 

I am using the iOS version

 

Help!

Moderator
Posts: 84
Registered: ‎01-05-2016

Re: Wemo app ends with no error while setting up device

@Millerhaus

 

What's the exact model number of your Wemo device/s? To isolate, try to use another handheld device and update us on how it goes. 

Ces-21490
WEMO Technical Support
Posts: 2
Registered: ‎06-23-2017

Re: Wemo app ends with no error while setting up device

Thank you for the reply and help.  Interestingly enough, I was able to connect the devices to my network via the Wemo app on my iPad.  All are working perfectly via all devices  - inluding Echo, but still can't understand why using the original device caused so much difficulty.

 

Thank you again!

 

 

Moderator
Posts: 84
Registered: ‎01-05-2016

Re: Wemo app ends with no error while setting up device

It might be that there's some settings that you have to tweak on your original device. Should you need our assistance again, feel free to update this thread so we can sort it out. 

Ces-21490
WEMO Technical Support