02-11-2016 09:16 AM
I have 9 devices and every one of them are showing as Not Detected. I've tried the whole uninstall/reinstall of the app and reconnected even reset all of the devices. They work for about an hour and then go back to being Not Detected.
02-11-2016 11:12 AM
For the last week or more, every day our little orange lights start blinking on every Wemo in the house. They blink almost all day, and sometimes even go all through the night. My porch light continues to go on, but all devices are Undetected. I came here hoping to find an answer, and see only the same questions. This is my first time to this board. We have had our devices for at least a year, some of them longer, and have NEVER had these problems. My dropcam and Nest products are on the same wifi and have no problems. We have reset the router a number of times and tried anything we could think of, but they just blink away, mocking us.
02-11-2016 02:36 PM
02-12-2016 12:46 AM
Hi, all. We'll have our 2nd level support team check your issue's. Please send us your contact details through our email at WemoCares@belkin.com.
It would also be helpful if you can include the following:
02-12-2016 09:28 AM
I have 2 routers at home: a main router and a repeater bridge router connected to the main router. They are both on the same lan without any net isolation. My wemo light switch and switch are connected to the repeater bridge without any issue. However they can not connect to the main router. The main router and repeater bridge are the same brand but different version of dd-wrt firmware (main router has newer version of firmware). The wemo app (either IOS or Andriod) can not detect the 2 wemo switches if the smartphone connects to the main router SSID but the app has no issue to detect the wemo switches if the smartphone connects to the repeater bridge SSID (on the same subnet). There is no problem for the app to control the switches remotely from outside of my home network.
So the question is what could prevent the app to detect wemo switches on the repeater bridge when smartphone is connect to the main router? It must be some parameters on the main router the router prevent the communication between the app and the switches. It might be the same cause for the switches not to be able to connect the main router SSID.
Hopefully, WEMO tech support can point out some direction for us to try.
02-12-2016 10:59 PM
How far are your devices from the main router? Interference is one of the most common problems your home network may face and this can be caused by the following:
We suggest that you adjust the wireless channel on your main router to avoid possible interference. Use the Wi-Fi analyzer app. It helps you to find a less crowded channel for your wireless router.
WEMO Technical Support
02-16-2016 02:40 PM
I would think interface could affect WEMO swtich from connecting to the SSID on the main router. But I dont understand why when my smartphone connects to the SSID on the main router, all the devices on the WEMO app become disconnected or inactive. There might be something blocks communication between the WEMO app and the WEMO devices. The other strange thing is that WEMO app does not have any issue to control the devices from outside of my home network.
02-16-2016 02:46 PM