09-04-2017 08:56 AM
The device is a LGL34C with only 2.4Ghz wireless service. Not used as a cell phone. It does pick up my other 23 Wemo devices. Yesterday it did pick up my Wemo dimmer for a minute then lost it and now does not show up on the Wemo menu.
09-04-2017 03:31 PM - edited 09-04-2017 03:33 PM
How far is the Wemo Dimmer from the router, cbknapp56? What's the status of its LED indicator? Try to reboot your Wemo Dimmer. To reboot, turn OFF the connected bulb, then press and hold the LED bar for 2 to 5 seconds. Release the button when the LED bar is illuminated white. In that way, the connection between the F7C059 and the router will refresh. After that, check if the Dimmer will appear on the app of your LG device.
09-04-2017 05:48 PM
09-05-2017 03:09 AM
All noted, cbknapp56. Let's endorse your case to our 2nd level Support Team so our Escalation Engineers can work with you and conduct a further diagnosis with this issue. Please e-mail us the following details and send it to us at WemoCares@belkin.com so we can open a ticket for you in our system:
We look forward to hearing from you.
10-07-2017 03:20 PM