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Moderator
Posts: 160
Registered: ‎01-05-2016

Re: Wemo switch becomes unresponsive "Not detected"

@Tcammall,

 

That's normal since you disabled the Remote Access feature on the Wemo App. Apologies for the confusion. What we meant was to refresh the Remote Access. As mentioned previously, we've recommended to disable the Remote Access and enable it afterwards. For further isolation you can try to powercycle both your Wemo devices and the router. Also, you can force close and relaunch the Wemo app on your smartphone (make sure that it is not running in the background) and check if it behaves the same.

Chris-21499
WEMO Technical Support
Posts: 5
Registered: ‎05-13-2017

Re: Wemo switch becomes unresponsive "Not detected"

I have done all of the things you have suggedted. I just arrived home and after turning the remote access back on, 1 of my light switches is not appearing under devices (I mean it's physically not there, as opposed to saying it's not detected)
Moderator
Posts: 137
Registered: ‎01-05-2016

Re: Wemo switch becomes unresponsive "Not detected"

We'd like to assist you further with this matter, Tcammall. Email us your contact details (phone number & location), community username and the link to this thread at WemoCares@belkin.com so we can have this taken care of. 

Ces-21490
WEMO Technical Support
Posts: 5
Registered: ‎05-13-2017

Re: Wemo switch becomes unresponsive "Not detected"

E-mail has been sent.

 

When can I expect to hear back from someone at WeMo?

Moderator
Posts: 137
Registered: ‎01-05-2016

Re: Wemo switch becomes unresponsive "Not detected"

We've checked on your email and it shows that they've already replied to it.

Ces-21490
WEMO Technical Support
Highlighted
Posts: 1
Registered: ‎08-15-2017

Re: Wemo switch becomes unresponsive "Not detected"

When are Belkin actually going to address this problem seriously, rather than just making the right customer service noises? I have three out of four devices that regularly drop off the network...and yes, I've factory reset them and added them again. They're unreliable devices in my opinion unless I happen to have three faulty ones. Put it this way, my next purchase will not be Belkin.

 

i actually hate the devices. And I'm a seasoned network professional so I've tried multiple avenues.

 

So, sort it Belkin.