01-12-2018 03:47 AM
01-12-2018 09:46 AM
When the devices become unresonsive you can't even turn them on and off via the switch button itself. With the in-wall units this was a HUGE issue. I would walk out to garage in pitch dark, push the switch to turn on light and nothing! I would have to push tiny reset button on bottom of switch and wait (a minute or two) for switch to reboot, then I could turn the light on. This is the same issue with the external plug type units. Sure, the app says its offline as well, and maybe the app is part of it, but Alexa can't control it either. In any case, it is certainly more than just the app. If I get to the point of tossing these out I will ship them to you if you want to pay shipping. I don't even feel comfortable ebaying them because I don't want to sell something to someone that I know is faulty.
01-13-2018 04:43 PM
I too am haveing the same issue with switches becoming unresponsive "Not Detected" I have never had an issue with any of the switches. everything worked perfectly, that is until tonight. I noticed that the lights in my foyer did not come on at the correct time, so I picked up my phone and opened the app only to notice that all 8 of my wemo switches were not being dected by the app, and they did not come on at the apointed time. I have been reading the community messages, but I really need some assistance here. I was planning on buying about 5 more of these switches but now I'm not so sure. What is the process of rebooting the in wall switches? I have already rebooted my router and phone, even though I knew there was not an issue with the router.