01-12-2018 03:47 AM
01-12-2018 09:46 AM
When the devices become unresonsive you can't even turn them on and off via the switch button itself. With the in-wall units this was a HUGE issue. I would walk out to garage in pitch dark, push the switch to turn on light and nothing! I would have to push tiny reset button on bottom of switch and wait (a minute or two) for switch to reboot, then I could turn the light on. This is the same issue with the external plug type units. Sure, the app says its offline as well, and maybe the app is part of it, but Alexa can't control it either. In any case, it is certainly more than just the app. If I get to the point of tossing these out I will ship them to you if you want to pay shipping. I don't even feel comfortable ebaying them because I don't want to sell something to someone that I know is faulty.
01-13-2018 04:43 PM
I too am haveing the same issue with switches becoming unresponsive "Not Detected" I have never had an issue with any of the switches. everything worked perfectly, that is until tonight. I noticed that the lights in my foyer did not come on at the correct time, so I picked up my phone and opened the app only to notice that all 8 of my wemo switches were not being dected by the app, and they did not come on at the apointed time. I have been reading the community messages, but I really need some assistance here. I was planning on buying about 5 more of these switches but now I'm not so sure. What is the process of rebooting the in wall switches? I have already rebooted my router and phone, even though I knew there was not an issue with the router.
02-17-2018 09:46 AM
Mine really started acting up today.
Funny thing is if my cell phone is on cellular, all switches are available and function properly.
If I enable wireless connection on my cell phone, many switches are missing.
I've got the latest firmware -WeMo-2.00.11054.PVT.OWRT-LS
I've got the latest app version 1.19.1(133)
I'vealready started using tp-link switches because they were less expensive.
Tp-Link has also come out with 3way switches.
I'm starting to think it would be easier to simply change out the WeMo switches for Tp-link.
Won't be cheap (I have a lot of WeMo) but might be worth it in the end.
02-17-2018 07:11 PM
05-04-2018 09:32 PM
05-04-2018 09:34 PM
05-04-2018 10:00 PM
Before you decide in returning your Insight Switch, allow us to check on this. Make sure that you're connected first on your home network, then disable and re-enable the Remote Access and check that your network is assigned on the App. Also, how far is the switch from the router? Try to plug the device closer from the router, then try to check if the same setback occurs.