01-12-2018 03:47 AM
01-12-2018 09:46 AM
When the devices become unresonsive you can't even turn them on and off via the switch button itself. With the in-wall units this was a HUGE issue. I would walk out to garage in pitch dark, push the switch to turn on light and nothing! I would have to push tiny reset button on bottom of switch and wait (a minute or two) for switch to reboot, then I could turn the light on. This is the same issue with the external plug type units. Sure, the app says its offline as well, and maybe the app is part of it, but Alexa can't control it either. In any case, it is certainly more than just the app. If I get to the point of tossing these out I will ship them to you if you want to pay shipping. I don't even feel comfortable ebaying them because I don't want to sell something to someone that I know is faulty.
01-13-2018 04:43 PM
I too am haveing the same issue with switches becoming unresponsive "Not Detected" I have never had an issue with any of the switches. everything worked perfectly, that is until tonight. I noticed that the lights in my foyer did not come on at the correct time, so I picked up my phone and opened the app only to notice that all 8 of my wemo switches were not being dected by the app, and they did not come on at the apointed time. I have been reading the community messages, but I really need some assistance here. I was planning on buying about 5 more of these switches but now I'm not so sure. What is the process of rebooting the in wall switches? I have already rebooted my router and phone, even though I knew there was not an issue with the router.
02-17-2018 09:46 AM
Mine really started acting up today.
Funny thing is if my cell phone is on cellular, all switches are available and function properly.
If I enable wireless connection on my cell phone, many switches are missing.
I've got the latest firmware -WeMo-2.00.11054.PVT.OWRT-LS
I've got the latest app version 1.19.1(133)
I'vealready started using tp-link switches because they were less expensive.
Tp-Link has also come out with 3way switches.
I'm starting to think it would be easier to simply change out the WeMo switches for Tp-link.
Won't be cheap (I have a lot of WeMo) but might be worth it in the end.
02-17-2018 07:11 PM
05-04-2018 09:32 PM
05-04-2018 09:34 PM
05-04-2018 10:00 PM
Before you decide in returning your Insight Switch, allow us to check on this. Make sure that you're connected first on your home network, then disable and re-enable the Remote Access and check that your network is assigned on the App. Also, how far is the switch from the router? Try to plug the device closer from the router, then try to check if the same setback occurs.
08-29-2018 05:25 AM - edited 08-29-2018 05:35 AM
This really has nothing to do with the app. Yes the APP says not detected but that is because the switches are not responding. When it happens to me most of my wemo switches (17) become unresponsive at the same time. Which I find really strange. This means they do not turn on or off at the switch itself. Nothing works until I press the reset button on the switch or unplug them.
If it was only one switch you can chalk up to a bad switch but most of them at the same time?? Something else is happening that is causing it and I have not found a cause yet. My suspision is that Belkin lost connection to the switch and it causes the switch to go into the unresponsive mode (I am grasping at straws). WEMO tech support has not been able to help me either. The only way I have found to fix the problem is to reset them all....Try telling that to my wife that our LIGHT switch has to boot up first before we can use it. Kind of silly.
If anyone has any clue what might be happening we need to talk about it here and tell WEMO so they can properly fix them. I imagine a firmware update would fix this but again I am guessing.
08-29-2018 05:36 AM
Do you mean the switches won't turn on/off manually? That is really bad, and if it's the case you could threaten legal action as it's serious safety hazard. That might get belkin to respond more quickly.
If you mean they all stop responding to the app at once but still work manually, that suggests it's an app problem. It is indeed something belkin should fix. It's been like that a few years now, so rather than wait you might poke around in your network. Could be something restarted (check your router's uptime status) and your switches were all given new IPs. If so DHCP reservations for the wemos might help.