11-07-2015 10:22 PM
We'll have our 2nd level support team check your concern. Please send us an email at WemoCares@belkin.com.
Please include the following information:
11-10-2015 03:35 AM
3 days later still no response to my email! Seriously feel like this is a bullsh*t ploy just to ensure that it's too late to return this crappy device and get my money back. Absolutely ridiculous
11-10-2015 11:38 AM
I've had enough of this product and the constant, Uninstall the app/ re-install the app and set everything up from new mantra that seems to be the stock reply to all issues.
Never seem to see any real solutions though.
So I've decided enough is enough and bought a SmartThings hub. (Got it second hand off e-bay).
With this I can always access my devices at home via my wi-fi, (I have to keep powering them down/up for the WeMo app to detect them) and remotely with no issues.
I have not had any issues with the rules and they always work. With my WeMo rules they stopped working on BST to GMT 2 weeks ago and I have also had a light deciding to go on and off all night even though there was no rule set up for it!!!!!!!!
Also the SmartThings hub connects to most of the devices out there no matter who the manufacturer is.
This gives greater flexibility.
I have also found their support to be great and their on-line chat service is brilliant.
Before anyone asks, I am not a Samsung employee and have no particular allegance to any manufacturer.
I just want a product that works, and the hub does just that.
11-11-2015 09:03 AM
I've already returned my switches and have moved on to greener pastures.
The number one criteria for home automation is reliability. If a component fails once out of 100 times it is a failure in my eyes as it can have some serious consequences depending on the use case. As experienced by myself and countless others, this product is an all out failure as I've only owned them for 2 weeks and they fail consistently. There are plenty of other products on the market with a much better track record of reliablity. I suggest that Belkin take this issue very seriously and resolve it quickly before the damage to their reputation is beyond repair.
11-11-2015 09:32 AM - edited 11-11-2015 09:33 AM
1 out of a 100? This f*****g thing fails 100 out of 100. It's completely useless and does not work as advertised
11-11-2015 11:57 AM
11-11-2015 12:12 PM
11-11-2015 12:39 PM
I agree! My 1/100 example was to show how far off the mark Belkin is with this product. I can't believe that these things were tested and passed given the rate of failure at less than 1 week into ownership.