08-15-2017 04:32 AM
I have set up a new Wemo Dimmer Switch and it seemed to go well except the app then popped up a screen about integrating with Alexa. It has a big button at the bottom and a little cross (like for closing a window) in the bottom right. Neither reacts to touching and I cannot get rid of this screen.
I don't have an Alexa and don't want one either.
I have tried uninstalling the app and reinstalling it and the same thing happens - I can't use the app at all as it locks immediately to this screen. I tried going into flight mode and turning off wifi and neither help.
08-15-2017 10:43 PM
The app shouldn't freeze up at all, SimonW. Since you've tried uninstalling and reinstalling the app, it seems it's something our 2nd Level Technical Team would want to look into better. Email us your complete name, contact info, and location to WemoCares@belkin.com. Please include a screenshot of the screen when the Alexa pops up as well, so we can get a clearer picture.
08-24-2017 09:08 PM
09-08-2017 01:59 PM
09-09-2017 12:13 AM
09-11-2017 07:56 AM - edited 09-11-2017 07:57 AM
I went through a pretty lengthy call with Belkin's support team, but no solution yet. Force closing, uninstalling then resetting the phone to reinstall, nothing has worked. I was able to reset the dimmer switch, which initially solved the problem. As soon as I attempted to reinstall the dimmer switch, the same problem persists.
After an uninstall/phone reset/re-install of the app, I am able to briefly see the linked devices screen, but as soon as I open a device or change to a menu, the same alexa pop up screen shows up and renders the app useless again. I was told that I would be receiving a call from the next level support group, but haven't heard anything yet.
I hope to hear from you all soon as I can't control any of my wemo devices!
09-12-2017 05:36 AM
Hello, Aaronalfano. Allow us to forward your case to our 2nd level Support Team so our Escalation Engineers can contact you directly and conduct a further diagnosis. They will be the one who will take care of your case from here on. Please e-mail us the following details at WemoCares@belkin.com so we can open a ticket for you in our system:
If you have the case number given by our Belkin Support Team, kindly include it in the e-mail as well so we can review the history of your case. We look forward to hearing from you.
09-14-2017 11:10 PM
09-18-2017 10:07 AM
Thanks for the suggestion - that's the only thing that ended up working. Didn't want to link the wemo skill to an alexa device (don't have any, anyway) but this definately solved the issue for now!