08-18-2017 05:05 PM
08-21-2017 03:19 AM
Hi, Sshlansky. This is the first time someone reported this kind of issue in setting up a Wemo device. Would you mind sharing more details when you attempted to set up yours so we can have this checked with our 2nd level Support Team? Did you run into an error message? Which specific Wemo device do you own?
08-23-2017 04:21 AM
Hello, Doranwi. Allow us to look into the same issue that you've experienced. May we know what's the version of your Wemo app installed on your iPhone 6s? Is it up to date? Have you tried uninstalling/re-installing it before setting up your Wemo device again?
Tell us more details about this challenge so we can get this figured out.
08-25-2017 03:15 PM
08-26-2017 02:14 PM
Hi, Doranwi. Since you were able to successfully setup your Wemo devices using the iPad, your Wemo unit should automatically appear on the Wemo app once you connect your iPhone 6s on the same network. Allow our second level team investigate on this matter further. Email us at WemoCares@belkin.com so we can escalate a case to them and have you assisted with a more advanced troubleshooting steps.
09-01-2017 05:48 PM
09-02-2017 07:48 AM
Please have this case reported to WemoCares@belkin.com so that our Escalation Engineers can look into it closely. Include the link to this post, and your contact number and location.