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dbx
Posts: 7
Registered: ‎01-23-2018

iPhone App Momentarily Freezes

Frequently, while using my iPhone 6 the Wemo app will momentarily lock-up or freeze.  The freeze usually lasts for ten to fiftten seconds.  This happens on my home network and while using remote access.  This happens on my iPhone as well as the one used by my spouse.  12 Wemo devices are on the network.

 

Things that I have tried:

     Updated to the latest Wemo app.

     Uninstalled and reinstalled the Wemo app.

     Updated to the latest version IOS. (same issue on updated IOS as was on previous version IOS)

 

Any ideas?

Moderator
Posts: 80
Registered: ‎08-22-2017

Re: iPhone App Momentarily Freezes

Hi, dbxThat's a bit odd. Have you tried using cellular data? If not, you may try that workaround to check if the issue persist. Also, you can try the app on an android device.

Nestor - 21974
WEMO Technical Support
Posts: 22
Registered: ‎01-18-2015

Re: iPhone App Momentarily Freezes

I have the same probem. It also occurs on my iPad.

Moderator
Posts: 80
Registered: ‎08-22-2017

Re: iPhone App Momentarily Freezes

Hi, colglbo. Were you able to try another handheld device? If not, you may do so, to check if the issue persist. You can uninstall and reinstall the app as well for isolation. 

Nestor - 21974
WEMO Technical Support
dbx
Posts: 7
Registered: ‎01-23-2018

Re: iPhone App Momentarily Freezes

Nestor,

 

Thank you for your reply.

 

This happens on my home network and while using remote access. (Cellular as well as Wifi)

 

This happens on my iPhone as well as the one used by my spouse.

 

Things that I have tried:

     Updated to the latest Wemo app.

     Uninstalled and reinstalled the Wemo app.

     Updated to the latest version IOS. (same issue on updated IOS as was on previous version IOS)

 

With best regards,

 

DBX

 

 

 

 

 

 

 

 

Moderator
Posts: 80
Registered: ‎08-22-2017

Re: iPhone App Momentarily Freezes

dbx, Have you tried it on an android device by any chance? If not, you may do so. If it's possible.

Nestor - 21974
WEMO Technical Support
Highlighted
dbx
Posts: 7
Registered: ‎01-23-2018

Re: iPhone App Momentarily Freezes

Nestor,

 

No android devices in the family.  For better or worse, an all Apple environment.

 

dbx

Moderator
Posts: 107
Registered: ‎08-08-2017

Re: iPhone App Momentarily Freezes

[ Edited ]

Understood that, dbx. We've already endorsed this case to our 2nd Level Support Team for further diagnosis and a representative will contact you the soonest.

Gerard-21724
Wemo Technical Support
dbx
Posts: 7
Registered: ‎01-23-2018

Re: iPhone App Momentarily Freezes

Issue resolved.

 

Wemo tier 2 support called me and walked me through checks.

 

Deleted Wemo app and reinstalled.

 

Freeze up issue gone.