12-29-2015 02:36 PM - edited 12-29-2015 02:43 PM
I looked at alot of posts and none of them are about the slow cooker. So I am wondering if anyone has had any problems with theirs? We got a new router for Christmas and I have done everything I have seen to do - hard resets (12 times), delete and reinstall app (7 times) and I also did a live chat and called customer support for crock pot but they didn't know the product well enough to tell me what to do that I had not already done. I am looking for new ideas.
12-30-2015 03:49 AM
Hi. We recommend that you contact Jarden Support so that they can help you properly with the Slow Cooker. Here's their number: 800-323-9519
12-30-2015 08:16 AM
That's who I called and chatted with yesterday. They don't know anymore than I have already done. It is a shame that noone can help me. I guess I need to take the product back. I have lots of crock pots and the only reason I wanted this one was for the wemo and noone seems to know anything.
12-30-2015 02:31 PM - edited 12-30-2015 02:32 PM
Are you running 2.4GHz, 5Ghz or both? If multi-band different SSIDs?
Did it work with previous router?
IOS or Android?
12-31-2015 12:05 PM
The router has both 2.5 and 5 and the SSIDs are the same I believe. I am using a smart phone and yes it worked with the previous router.
12-31-2015 03:23 PM - edited 12-31-2015 03:26 PM
I wouldn't use the same SSID's for both networks.
Smartphone-- Apple or Google Android?
12-31-2015 03:24 PM
01-01-2016 02:59 PM
I am using an apple phone and I am on 2.4gHz and I turned off the cellular and tried doing a hard reset and deleting and reinstalling the app and still I can't connect to the wifi. Is there not another way to reset instead of unplugging and holding down the reset button until it blinks amber and green and then going to the app?
01-02-2016 06:10 AM
Have you tried changing the channel of your router for the 2.4 GHz frequency? You may try channels 1, 6 and 11. BTW, you may refer to this link on how to properly reset the WEMO crock pot slow cooker: http://www.belkin.com/us/support-article?articleNum=101175
WEMO Technical Support
02-06-2018 06:15 PM