02-21-2017 02:09 PM
I've tried to setup the Netcam several times now, via different phones, different account logins & after factory resets & deleting & reinstalling the app. Nothing works & it's getting extremely frustrating.
The latest error is that when I try to login, the "Connect to server" page comes up with a red message half way down in the app saying "Server error: Switch data centre". What is that?
03-13-2017 04:26 AM
This seems to be related to the error message that the other user in this thread experienced, Johnnyhertz. You can try changing the wireless channel of your router that worked for lim0386. If the same setback recurs, update this thread so we can assist you further from here.
11-12-2017 06:17 AM
I am also getting this message. I was able to get 2 of my 3 cameras connected. The third gives me the server error: switch data center. I followed the link and followed the suggestions for changing the wifi channel. That did not work. I tried every channel available, tried assigning the camera a static IP and reset it several times. It sees the camera on the wifi, when it gets to the connect to server portion of the setup and after I choose existing account and put in my credentials, this is when I am getting the error. Any other suggestions on this one?
11-13-2017 01:20 AM
How about when you use a different account? Or, when you set this up on another handheld device? We'll help you sort this one out.
06-02-2018 11:38 AM - edited 06-02-2018 11:39 AM
Hi! I'm having the same problem. How was this solved?
06-02-2018 03:24 PM
Hi, sophi1982. What steps have you tried so far? Have you tried to use a different handheld device in setting up the netcam? Please do, if you haven't. You may also try to create and use a different account for isolation purposes.
06-04-2018 02:18 PM
But I want to use it in the same account and in the same device. I'm asking Amazon for a refound
We understand that, sophi1982. The said workaround is just for isolation. For us to check if it's working on a different account and/or another account.