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Posts: 1
Registered: ‎10-27-2017

Amazon Echo Alexa can't find switch to turn off, but will turn it on

I have to say, extremely disappointed in this product. I installed one in our bedroom to control the lights. Whenever there's an update, we have to go behind the desk to find the plug and reset it. If there's a power outage, same thing. Update's often never finish. But today I have an entirely new problem. My switch named "the light". Alexa will turn it on, but when I try to turn it off she says "I can't find light". Even though I'm calling the switch the light. This problem started today after an update of the wemo plug. 

Posts: 3
Registered: ‎10-28-2017

Re: Amazon Echo Alexa can't find switch to turn off, but will turn it on

I too am having annoying issues since the firmware update.
Alexa no longer has the ability to control
my lightbulbs even though they are listed.
How do I go back to previous software where everything worked so well ? Have spent a fortune on these light bulbs.
Posts: 3
Registered: ‎10-28-2017

Re: Amazon Echo Alexa can't find switch to turn off, but will turn it on

 
Posts: 2
Registered: ‎10-28-2017

Re: Amazon Echo Alexa can't find switch to turn off, but will turn it on

Me too. Alexa can't find the switch.
Posts: 2
Registered: ‎10-28-2017

Re: Amazon Echo Alexa can't find switch to turn off, but will turn it on

 
Posts: 1
Registered: ‎10-29-2017

Re: Amazon Echo Alexa can't find switch to turn off, but will turn it on

[ Edited ]

Any resolve for this issue?  Not only did I lose the connection between Echo and the mini plug, but I can’t reconnect them through the Wemo or Amazon app.  Very frustrating since this is the second mini plug I’ve purchased; the first one was useless after three months.  

Moderator
Posts: 161
Registered: ‎08-08-2017

Re: Amazon Echo Alexa can't find switch to turn off, but will turn it on

[ Edited ]

Hi All. If you haven't been in contact with our Support Team yet, allow us to have our Level 2 Support Team check on this matter and assist you further. Please email us at WemoCares@belkin.com along with the following details:

- Phone Number
- Location (State & Country)
- Model Number of the WEMO device
- Community Username
- Link to this community post

Also, make sure that your network is running with a stable wireless connection.

Jo-Ann - 21744
WEMO Technical Support
Posts: 3
Registered: ‎03-26-2018

Re: Amazon Echo Alexa can't find switch to turn off, but will turn it on

I am unable to resolve this issues, what the actual problem with Amazon echo Alexa?