WEMO Hardware

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Posts: 3
Registered: ‎03-22-2019

Re: Are WeMo devices down for anyone as of tonight - System wide outage??

Everything is working again.  Remote access has been re-enabled and I was able to set up the plugs and switch in the Alexa and the Google Home apps.

Posts: 1
Registered: ‎03-22-2019

Re: Are WeMo devices down for anyone as of tonight - System wide outage??

Same here. Site says there is an activation problem.
Posts: 2
Registered: ‎03-21-2019

Re: Are WeMo devices down for anyone as of tonight - System wide outage??

It’s finally fixed:
This is Grim from Belkin Customer Assurance Team.

The WEMO cloud downtime was already fixed around 10AM PDT. Our Software Engineers are still working on root cause and trying to figure out a solution to ensure this doesn't happen again. Thank you.

Sincerely,


Grim
Customer Assurance Team
Belkin Technical Support
1-800-814-0183
Posts: 5
Registered: ‎03-22-2019

Re: Are WeMo devices down for anyone as of tonight - System wide outage??

Everything is running here (Montreal).
Was able to add to Google Home.
Thank you !
Posts: 1
Registered: ‎03-22-2019

Re: Are WeMo devices down for anyone as of tonight - System wide outage??

None of my WEMO devices are working since Thursday. I called and they said they were updating and try again in 24 hours!
Posts: 2
Registered: ‎03-22-2019

Re: Are WeMo devices down for anyone as of tonight - System wide outage??

As of 19:50 EST i am back on line FWIW
Moderator
Posts: 399
Registered: ‎08-08-2017

Re: Are WeMo devices down for anyone as of tonight - System wide outage??

Hi, Timgette. The Cloud is already up and running now. Can you share with us details about what you're experiencing with the WEMO devices? Have you tried powercycling them, then check it on the WEMO App if you're able to access & control them?

Jo-Ann - 21744
WEMO Technical Support
Posts: 3
Registered: ‎03-23-2019

Re: Are WeMo devices down for anyone as of tonight - System wide outage??

[ Edited ]

Here in the Uk I cannot link my socket outlets to Google Home. When I go thru the verification process i am told there is a network problem. There was no such problem last week.

Not sure if its related but when i check the firmware update tab in the Wemo app it tells me it cannot connect at this time.

Moderator
Posts: 64
Registered: ‎12-12-2017

Re: Are WeMo devices down for anyone as of tonight - System wide outage??

Hi @TangoGolf. We recently have an outage with our Wemo Cloud affecting our integration partner. However, we got a word from our Engineering Team that it was already fixed. Can you confirm if you can control them via Wemo App? Try to disable and enable the Remote Access of your Wemo App, and sync your Wemo devices again to Google Home. 

Elyza – 22075
WEMO Technical Support
GFC
Posts: 1
Registered: ‎03-24-2019

Re: Are WeMo devices down for anyone as of tonight - System wide outage??

I have spent several hours F---king with this thing It works with app on and off but google still isn't recongnizing this device. I have reset and re-enabled . app indicates that google home is the enabled device but it still is not working????