09-05-2017 06:24 AM
Hey there, Jrmouser
What troubleshooting steps have you done so far? Were you able to uninstall and reinstall your Wemo app, and as well as updating it to the latest app version? Updating your Light Switches and Wemo units to their latest firmwares should clear out kinks.
09-05-2017 06:56 AM
I've tried many times to set up a date and time for tech support to contact me. So far I haven't received an email reply, nor have I been contacted by phone. Meanwhile, "Away Mode" still doesn't work for my light switches.
10-09-2017 05:55 PM
I think I may have this figured out. For a few different reasons, I had a double NAT configuration at home. Basically, my connection to the Internet was like this: Internet <> Cable Modem (Router) <> My Personal Router <> WEMO Switches.
When I had my WEMO switches behind the second router (double NAT), and configured Away Mode, it never worked. All other functionality did work for the switches. I could power them on and off remotely via the WEMO app. Only the Away Mode functionality was missing. When I moved the switches behind the first router (only a single NAT) and configured Away Mode, it worked. The connection to the Internet was like this: Internet <> Cable Modem/Router <> WEMO Switches.
So, hopefully this helps someone else. It took me quite a while to troubleshoot and figure this out.