02-04-2019 06:42 AM - edited 02-04-2019 06:48 AM
So oddly enough I was having the same issue over the last few days with my Wemo Mini Wifi Smart Plug. I was on my Android phone and it kept trying to push the same update over and over again. It kept saying failed over and over again and then it was say Hooray and Successful and blah blah blah. That was version 11143 and then of course my device would shut off a second after I turned it on. I have tons of these things so I was pissed.
The odd thing is that I noticed that a couple nights ago something had fixed it for me and my devices went to 11299. I could not figure out how my devices downgraded. I also have iOS devices. So I fired up my Android device and noticed that it was trying to push 11143. After that it would fail a couple times and then it was successful.
I fired up my iPad and ran the update there. Of course it took bit there but it worked on the first try and it was 11299.
The Android devices are trying to push 11143 and that is what is messing the Smart Plugs up.
To fix it use an iOS device and when the Android devices asks to update the firmware wait until Wemo fixes it. The issue is with the recent Wemo Android update. I have tried this twice to test it.
02-04-2019 07:37 AM
So those of us who only have Android are screwed, unlesss we manually reset the minis and rebuild the rules from scratch. WHERE IS WEMO SUPPORT ON THIS ISSUE? ANYONE?
02-04-2019 01:05 PM
Hello there everyone! We do apologize for the delayed response. Please know that we understand where you're coming from. Be advised that we are aware on the said occurrence, and our engineering team is already looking into this matter. We'd also like to inform you that there's still no ETA for a fix yet. Thank you.
02-04-2019 10:20 PM
02-04-2019 11:47 PM
Everyone, thank you for sharing your observations and workarounds. For those who are still experiencing the issue, please send an email to WemoCares@belkin.com with the following info that can help us with the investigation
▪ MAC address and serial number of the affected smart plug
▪ SSID of the network to which the smart plug belongs
▪ Wemo app version
▪ model and OS version of the handheld device you are using for the Wemo app
▪ your username and link to this thread for reference
▪ your name
▪ contact number
02-05-2019 09:59 PM
The "ios" fix worked for me too! Curiously, the Android app is still confused, thinking a previous update is still in progress and running generally very slowly.
02-06-2019 04:44 AM
02-07-2019 05:24 PM
Same here, Kackygreen! The firmware updates seem to be referencing improvements to iProducts (while simultaneously hanging Android products out to dry). Belkin Support is completely useless.."Try restarting the router"..."Try reinstalling the Wemo app"..."Try resetting the mini-plug".. I returned one of my eight mini-plugs a few weeks ago due to faulty firmware and syncing problems. Thank goodness for Costco's liberal return policy. The other seven are going back on Monday!!
02-07-2019 11:11 PM