02-03-2019 02:07 PM
02-03-2019 02:51 PM
How does the LED on the plug behave?
If it keeps flashing alternate colors try a few times, then return it unless you're very patient and somewhat tech savy (it's a network problem). Moving to another outlet might work. You might be able to get it to connect by changing your wifi to a simple SSID and password (no special characters), updating the firmware, then changing everything back (you'll need to reset it again when you change).
If it flashes amber check your wifi connection and password, maybe try another outlet.
If it stays solid or goes out, you're good to go. Force your phone onto your 2.4GHz SSID on the same network device as the wemo has connected, restart the app to force it to find your device, and you should be all set.