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Posts: 2
Registered: ‎12-13-2016

Can no longer view net cams from iPhone: Network Error. make sure network allows ports 5104/4104

I hadn't tried viewing my two cameras for a few months but when I did tonight, I could no longer view them from my netcam app on my iphone.  It said Network Error.  Please make sre your network allows connections through port 5104/4104.  I never had this issue before and bought these cameras specifically because I didn't have to get permissions from my ISP to allow port forwarding which I did need to do with my previous IP cameras.

 

Oddly, I can access my cameras via my laptop but not through my iphone netcam app.  Any body have an explanation for this or better yet, a fix?

Posts: 2
Registered: ‎12-13-2016

Re: Can no longer view net cams from iPhone: Network Error. make sure network allows ports 5104/4104

In the last week, using my iphoe 6, te app went to the login screed - before thatI didn't have to log in for the camera to connect to the phone.  Today, when I tried to login, I got the sam message as the earlier person did about the ports.....

 

I too can see the camera on my laptop

Posts: 1
Registered: ‎12-13-2016

Re: Can no longer view net cams from iPhone: Network Error. make sure network allows ports 5104/4104

I have too been having this issue for a couple weeks.  I have tried reseting the camera several times but will not work on my phone nor my husband's.

 

Any fix yet??

Posts: 2
Registered: ‎12-13-2016

Re: Can no longer view net cams from iPhone: Network Error. make sure network allows ports 5104/4104

What were the results of your chat or call with theirsupport desk?

 

Posts: 5
Registered: ‎09-25-2015

Re: Can no longer view net cams from iPhone: Network Error. make sure network allows ports 5104/4104

Quick question cos I've got the same issue but it all worked with 10.0.5 but not with iOS 10.1.1 so did you also upgrade the iOS recently?

Rgds

Posts: 2
Registered: ‎12-13-2016

Re: Can no longer view net cams from iPhone: Network Error. make sure network allows ports 5104/4104

I haven't called.  I never found a toll free number to call.  

 

To answer the next question below, yes, I upgraded to last iOs just last week.  Maybe that's the cause?

Posts: 5
Registered: ‎09-25-2015

Re: Can no longer view net cams from iPhone: Network Error. make sure network allows ports 5104/4104

Funnily enough it started working again today and I didn't change anything so I reckon it was broken at their end 🤓
Posts: 34
Registered: ‎09-14-2014

Re: Can no longer view net cams from iPhone: Network Error. make sure network allows ports 5104/4104

I am also getting this problem today. I tried re-installing the apps (NetCam and iSecurity+) and rebooting my router. Perhaps something is wrong at the Belkin end?

Nab
Posts: 1
Registered: ‎01-15-2018

Re: Can no longer view net cams from iPhone: Network Error. make sure network allows ports 5104/4104

Same here. Started today but am still receiving photos of movement. Tried reinstalling the app, nada.
Posts: 34
Registered: ‎09-14-2014

Re: Can no longer view net cams from iPhone: Network Error. make sure network allows ports 5104/4104

...and sure enough, it came back on a day later!