01-18-2018 02:55 PM
Hi, Everyone. Was it working fine before? Make sure to update your iPhone to the latest IOS version. For isolation, try it on a different handheld device. Let us know if the issue still persists.
05-12-2018 07:30 PM
Running 11.3.1 on Iphone 8. Get the network error message allow connects to 5104/4104. Just started yesterday. get same error when on 3 different routers at 3 different locations. SO has no problem with her Iphone 8+ running same 11.3.1. She has NO problems getting on cameras. Tried a network reset, nothing changed, stoll get error. Deleted App and re loaded it from App store. No change. Anyone have ANY idea of what to do next? Also powered down phone completely, no change, still get error messge. Can acces cameras from any of 2 imacs with no problem. Seems ONLY with my Iphone 8. There are no other problems doing ANYTHING with my Iphone. Seems problem is only on my Iphone 8/
05-12-2018 08:50 PM - edited 05-12-2018 08:58 PM
Hi, topster10. For isolation, try to clear cache on your iPhone 8 then uninstall and reinstall the WeMo app.
If the issue persists, please send us an email to WEMOCares@Belkin.com with your contact details (name, phone number, location), username, and the link to this community thread.
05-12-2018 10:01 PM
05-12-2018 10:17 PM
@Sapipes Try to do a power cycle on the unit and uninstall-reinstall the NetCam App on the affected device. If still doing the same thing, you may check for firmware updates, do a hard reset and reconfigure the unit. If issue still persist, please send us an email at WemoCares@belkin.com along with your contact details (Full Name, Phone Number, Location - City/State), firmware version, model number of the unit, community username and a link to this post for reference.
05-13-2018 04:10 AM - edited 05-13-2018 03:43 PM
Exact same condition as others for me with iPhone AND iPad... (error code, but see camera on Mac laptop.). I did ALL you suggested. Suspect an issue on your side. I will write you soon. Take care and thank you.
05-13-2018 09:08 AM
Same problem here, I have folowed all the steps as well resetting updating firmware on computer phone and ipad and re-installing cameras multiple times. Works fine on my Computer.
Please help with solution to this problem.
05-13-2018 09:10 AM
Thank you for your suggestions, but I have done all this and still cannot access the camera on my iphone. Mac laptop works fine, though. Im really suspecting an issue on your end, perhaps a problem with the Belkin Netcam app?? I installed the newer WeMo app, but it tells me to insyall the Belkin netcam app and register my device (which of course I keep trying to do after mutiple uninstalls/resinstalls. Very frustrating. Firmware is showing that its up to date, with version 188.8.131.52. However, I can only see the camera settings on my laptop since my iphone app will not allow me to log in to the camera.
05-13-2018 09:32 AM - edited 05-13-2018 09:36 AM