12-17-2018 10:34 AM
You're not alone here. I reviewed your screenshots and I am on the same boat. Trying to resolve this with WeMo technical support and Google Home technical support now. Hopefully if I can get this resolved, I will update again here to share what was the problem and fix. Thanks.
12-17-2018 10:27 PM
Can you tell us the LED status of the device? Also, you may try to use another handheld device to isolate the case. If this won't work, we would like to have our Product Experts assist you further on this. Please email us at BelkinCares@belkin.com the following details so we can create a case for you:
-Link to this community thread
12-24-2018 08:01 AM - edited 12-24-2018 11:42 AM
I have the exact same issue.
I have the following equipment setup:
Google OnHub (Latest Firmware 10718.111.0)
Google Pixel 2 XL (Android 9.0)
Two WeMo Smart Plugs
My phone can control the plugs using the WeMo app but as soon as I try to link to Google Home application and it trys to register my devices at https://oauth.xwemo.com:8443 I get an error 'Sorry, there is a problem with the activation.' and 'Please make sure you are on your home Wi-Fi network, "Remote Access" is enabled and try again.'
My phone and the WeMo are both connected to the same WiFi network as verified by connected devices on the Google WiFi application.
The weird thing is that it was all working fine around two months ago and recently "broke".
12-24-2018 10:42 AM
What have you tried so far in trying to resolve the issue? Were you able to go through the steps/workarounds provided by other moderators?
Try rebooting your network devices and integrate it once again. Should the issue persist, send us an email so we can have our Escalation Engineers look into this further.
12-27-2018 04:16 AM
Are you able to control your Wemo devices through the Wemo app? Did you encounter any error message when trying to link the Wemo devices to Google Home? Please try to reboot your network devices and try to link the Wemo device to Google Home. Please make sure that remote access is enabled on your Wemo app.
12-27-2018 04:24 PM
12-27-2018 04:40 PM
This happened about a year ago when I had a beta version of Android but seemed to work fine when we activated with my wifes older OS phone.
I am pretty sure this is because WEMO is bad at updating their software in a timely fashion.
It eventually resolved itself after an update but it seems like the same kind of symptons.
If you notice all of the people in this thread have Android 9.
12-27-2018 07:38 PM
Let's have our Escalation Engineers look into this further, jkfweb. To proceed, please send an email to WemoCares@belkin.com with the following information
▪ your username and link to this post for reference
▪ firmware version of the Wemo devices
▪ Wemo app version
▪ your name
▪ phone number