WEMO Hardware

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Posts: 1
Registered: ‎01-08-2019

Re: Can't link WeMo to Google Home

Having same issue... Very frustrating... Have tried these steps on my Pixel, iphone, and iPad.  NO LUCK!!!! Anyone have any update??????

 

After submitting your wifi network and MAC address, the error page comes back so fast that I don't even think the device is attempting to connect!

Moderator
Posts: 299
Registered: ‎08-22-2017

Re: Can't link WeMo to Google Home

@cro5021

 

Let us have our Escalation Engineers look into this further and to better assist. Please send us an email along with the following details named by @Reil_C above. We'll wait for it.

Carl_S 21985
WEMO Technical Support
Posts: 1
Registered: ‎02-25-2019

Re: Can't link WeMo to Google Home

I'm having this same problem.

Posts: 1
Registered: ‎02-25-2019

Re: Can't link WeMo to Google Home

@carl_s I’m having the same problem—I sent an email to the one listed.
Moderator
Posts: 374
Registered: ‎08-08-2017

Re: Can't link WeMo to Google Home

@sclaughl

What error message are you getting? Were you able to try the workarounds as suggested by Reil_C? If you have done that, send us an email along with the requested list so we can have our Support Team assist you further.

 

@itsjmos

Our mailers will be in touch with you soon. Hang on.

Jo-Ann - 21744
WEMO Technical Support
Posts: 3
Registered: ‎04-19-2018

Re: Can't link WeMo to Google Home

I’m having the same issues , everything was fine till I change the ssid for my google wifi. I can’t re setup the wemo devices with google home either. The app works fine and so does remote access. Is there a way to remove all the remote access devices and start over?
Posts: 3
Registered: ‎04-19-2018

Re: Can't link WeMo to Google Home

I have the identical issue!
Moderator
Posts: 150
Registered: ‎12-12-2017

Re: Can't link WeMo to Google Home

[ Edited ]

Hi, Talbotboys. What are the model numbers of your Wemo devices? What workarounds found on this thread have you tried? After changing the SSID of the Google Wi-Fi, did you reset the Wemo devices and set them up again as explained in this guide?  

 

Reil – 22071
Wemo Technical Support
Posts: 4
Registered: ‎03-20-2019

Re: Can't link WeMo to Google Home

I discovered that my Pixel has "Google VPN" automatically turned on, which would cause my Verify Wemo attempts to fail.  As SOON as I turned off the VPN, it worked and everything linked up.