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Home761
Home761
Posts: 1
Registered: ‎05-30-2017

Re: Cannot view video feeds on cellular connection

‎05-30-2017 02:22 PM

Cannot view camera, only if I'm connected to wifi
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Moderator
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Dennis_B
Posts: 306
Registered: ‎06-29-2015

Re: Cannot view video feeds on cellular connection

‎05-31-2017 04:58 AM

Hello, Home761. Has it always been like that or has it worked fine before? Is the remote access enabled in your Netcam app? For further isolation, try to use a different handheld device and see if you can view the camera from there while your mobile data is on.

 

Feel free to update this thread with more details including the model number of your Netcam so we can get this sorted out.

Dennis - 20702
WEMO Technical Support
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1sick4six
1sick4six
Posts: 1
Registered: ‎10-11-2018

Re: Cannot view video feeds on cellular connection

‎10-11-2018 06:45 AM

If anyone has a problem like this all you need to do is go to your phone’s settings and turn cellular data on for the NetCam application
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