03-14-2018 01:58 AM - edited 03-14-2018 01:58 AM
Are your WEMO devices working fine through the WEMO App, Cissy? Try rebooting your Alexa and WEMO devices so we can refresh their connection. Also, make sure both devices are running the latest firmware.
10-03-2018 07:54 PM
12-13-2018 02:01 PM - edited 12-13-2018 02:02 PM
I just locked the DHCP addresses as recomended. I have 2 Mini Switches. Both work fine via the voice side of Alexa but report unresponsive to the Alexa app. These devices are the only ones acting this way. I did see that the iOS Wemo app reports the MAC addresses as 1 lower than actual (verified this in my router). Do I need to reboot the router, restart my iOS Wemo app as the way to fix this?
03-03-2019 11:01 AM
All my TP Link swithces and plugs that have been working for over a year with my Alexa suddenly stopped working last night and started giving me "unresponsive" messages. I tried disabling them and then re-enabling them. I uninstalled and reinstalled the Alexa app. They are all stil unresponsive. They respond pefectly to the Kasa app on my phone but not to the Alexa app. HELP!
03-15-2019 03:30 AM
03-15-2019 09:28 AM
Can you still control the Wemo devices via the Wemo App? Also, can you tell us the LED status of the device so we can check on it? By the way, were you able to update the device's firmware to the latest one?
03-16-2019 10:33 AM
03-16-2019 12:42 PM
Hi, @Matt7402. It seems you’ve exhausted the possible workarounds with this and hasn’t been able to find a fix. Let’s have our Escalation Engineers assist further on running a diagnosis on what’s causing the issue. Please do send us an email at WemoCares@belkin.com with the following details:
WEMO Technical Support