01-06-2018 09:57 PM
01-07-2018 04:05 PM
01-08-2018 06:20 AM
I got this statement from Belkin support:
Since the Amazon AWS Cloud was under the maintenance to upgrade the CPU performance of our servers. Until then, customers will experience intermittent unavailablily of their Wemo devices remotely (this will also impact partner integrations like Alexa and Google Assistant).
We don't have an update when it will be fixed, however as soon as possible once the issue is fixed we'll update in our official website.
01-09-2018 06:45 AM
This might explain why I cannot reset one of my dimmers that went wonky during a power outage.
As well, I have one dimmer, connected fine, that cannot respond to the Alexa app. And the Belkin cloud is having major issues as well.
01-09-2018 05:08 PM
01-15-2018 09:43 AM
01-17-2018 01:36 PM
Hi, Lcander. If you're still having the same issue, please try to disable/re-enable the Remote Access from the Wemo App and check if it'll make any difference.
01-17-2018 03:51 PM
Hi, Cumestyk. Looks like you've already exhausted all the troubleshooting steps. Let's get you to our 2nd Level Support Team for further assistance. Please send us an email at WemoCares@belkin.com along with your contact details (Full Name, Location - City/State and Phone Number), community username and the link to this community thread for reference.