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Posts: 104
Registered: ‎05-13-2014

Re: Fire hazard...wemo switch

What is the power consumption that WEMO switch and insight can handle ?
Expert
Posts: 93
Registered: ‎07-25-2016

Re: Fire hazard...wemo switch

@rickysuper

 

Please check this link: http://www.belkin.com/us/support-article?articleNum=54237 and click Product Information number 14. 

Winber - 28302
Wemo Technical Support
Posts: 1
Registered: ‎06-27-2017

Re: Fire hazard...wemo switch

You are not alone, I have the same fire hazard here in Hong Kong Which the local voltage is 220v. i have connected it with a 1500W air con. and it work prefect for 2-3 years. The printed watt supported on its packing box is 3100W! (is there exist any misleading information in this product?) it melt the switch and my outlet, damaged my air con. in a morning, without activating the so called FUSED!
i do appreciate the engineer from US quickly esculate my case and follow up.
However , the customer service in HONG KONG are totally not helpful and did not follow up my case after almost a week. i gonna send the photo to local reporter if i still do not receive any respond from them, to prevent anymore victims here.

photo : https://drive.google.com/open?id=0B9IHp8hSX9nnQTJEUGE5aHpmM0k

photo : https://drive.google.com/open?id=0B9IHp8hSX9nnTlRfX0h6MERCZ3M
Posts: 1
Registered: ‎12-21-2017

Re: Fire hazard...wemo switch

[ Edited ]

Same just happened to me 

My nerves are shattering, the wemo plug started sparking and melting Need some help I`m absolutely trembling luckily I was just going  past the bedroom in my wheelchair and seen an orange glow.

I Look forward to your immediate response!!

Moderator
Posts: 163
Registered: ‎08-09-2017

Re: Fire hazard...wemo switch

Hi, stychy. Apologies for the delayed response. Let's get this case over to our Support Team for further instructions. Please email us the following details at WemoCares@belkin.com Full name Phone number Shipping address Community Username Link to this community thread Photo of the damaged device
Pamela - 21733
WEMO Technical Support
Posts: 13
Registered: ‎02-10-2018

Re: Fire hazard...wemo switch

I think wemo switches are 30A rated and water heater is most likely on a higher rated circuit like 50A or 60A. That is a fire hazard and a big no no. Plus water heater should be 220 and wemo is 110. You should look at a PLC setup for a water heater. I would recommend professional help as well.
Posts: 13
Registered: ‎02-10-2018

Re: Fire hazard...wemo switch

Yeah probably some firmware to shut down wemo if it sends in correct voltage or too much current running through the device.
Posts: 1
Registered: ‎05-02-2018

Re: Fire hazard...wemo switch

Hi Robert,

 

This device as sold is a fire hazard and I second what has already been said. You mention the switch is rated at 1500W ... that makes sense for the US 120V 15A although it is still out of spec even then. 

 

Your artcile that you reference doesn't manetion any max rating, it just refers you to the back of the device. My device says 'Input and Output: 240V 13A' which would equal 3,120W max rating. The fact that you guys fail to grasp something so obvious is completely beyond me. This is why the all these units are melting and catching fire. If the unit is rated at 1500W which it appears to be, it should be fitted with 6A fuse to conform to BS standards.

Posts: 1
Registered: ‎12-03-2018

Re: Fire hazard...wemo switch

We have had two Wemo mini smart plugs (Model F7C063) for several months and just purchased two more on Amazon.  While we were eating lunch in the same room with one of the plugs, we smelled smoke.  The oldest plug (bought last December on Amazon) started smoking and melted a hole through the top right side (half way between hot line plug and receptacle).

 

At the time the 40-watt CFL lamp that was plugged into the Wemo was not on. There is no water in the area and no one touched the Wemo mini, which was plugged in a Belkin power strip.  The only other fixture plugged into the power strip was an iPhone charger, which was not damaged.  I have checked the polarity and grounding of the power strip, the outlet that it was plugged into, and the lamp.  All three are fine.  

 

I sent a picture of the burnt smart plug to WemoCares@Belkin.com, but have not yet recieved a reply.  None of the excuses given on this website can explain the overheating, which occurred inside the Wemo mini itself.  We were very fortunate that the incident occurred during the day and that we were nearby to smell it before a serious fire started.  What assurances do we have that it won’t happen to our other three Wemo smart plugs we have purchased?  A SERIOUS FIRE-HAZARD CONCERN.  

 

Highlighted
Moderator
Posts: 110
Registered: ‎12-13-2017

Re: Fire hazard...wemo switch

 

Hello Porter,

 

We hope no one got hurt. Allow us to send a follow up to the concerned team so we can have this taken care of as soon as we can. 

Reynaldo - 22029
Wemo Technical Support