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WEMO Maker Inventor
Posts: 1,660
Registered: ‎06-14-2014

Re: Five Wemo Minis and none will stay connected for more than a few hours.

Smiley Happy you're picking on the wrong thing.  The devices are probably connected and can update the firmware, it's the crappy app that keeps losing them...

 

How about asking: "how does the standard reset reinstall reconfigure try another phone script qualify as a proper solution to this thread?"

 

or "since when is channel 9 a non-overlapping wifi channel?"

 

or even "what on earth difference would using nonoverlapping wifi channels make?"

 

Or one I'm curious about:  "why do the support team pretend to have lots of employees by using multiple ids each when in truth there's only a few of them and they always give the same useless answers?"

 

Or the obvious "what's the point of responding a week late to a thread where the customers will have already returned them?"

 

And the answers to all of these questions?  Outsourced support to a company that's probably never even seen a wemo in real life and gets paid per answer (and maybe extra per "endorsement to 2nd level support").  Which also explains why there's no single sticky post "if you can't connect do these steps and if still not then call us direct...".

 

Posts: 289
Registered: ‎03-08-2017

Re: Five Wemo Minis and none will stay connected for more than a few hours.

Good, good! Let the hate flow through you!
Posts: 1
Registered: ‎12-18-2017

Re: Five Wemo Minis and none will stay connected for more than a few hours.

Have this same issue. Switch mini connects to wifi for a few hours then can't be found in the app. Unplugging and plugging back in solves it but what a crappy solution. What's going on here??
Moderator
Posts: 142
Registered: ‎08-08-2017

Re: Five Wemo Minis and none will stay connected for more than a few hours.

Hi, scarygood536. Our Wemo device should be properly set up before updating the firmware. Can you share with us what workarounds have you done so far? Also, is this for initial setup or was it working fine before? You may check out this article and follow the step when you are not prompted to do the firmware update.

Gerard-21724
Wemo Technical Support
Moderator
Posts: 234
Registered: ‎08-08-2017

Re: Five Wemo Minis and none will stay connected for more than a few hours.

[ Edited ]

Let's sort this out, Cappstpartners. Are all your wireless devices experiencing the same thing? Have you tried resetting and reconfigure the device? On that note, let's endorse your case to our Support Team for further diagnosis. Please send us an email at WemoCares@belkin.com along with the following details:

 

- Phone Number
- Location
- WEMO App Version
- Firmware Version

- Community Username

- Link to this thread

Jo-Ann - 21744
WEMO Technical Support