12-18-2017 06:32 PM
you're picking on the wrong thing. The devices are probably connected and can update the firmware, it's the crappy app that keeps losing them...
How about asking: "how does the standard reset reinstall reconfigure try another phone script qualify as a proper solution to this thread?"
or "since when is channel 9 a non-overlapping wifi channel?"
or even "what on earth difference would using nonoverlapping wifi channels make?"
Or one I'm curious about: "why do the support team pretend to have lots of employees by using multiple ids each when in truth there's only a few of them and they always give the same useless answers?"
Or the obvious "what's the point of responding a week late to a thread where the customers will have already returned them?"
And the answers to all of these questions? Outsourced support to a company that's probably never even seen a wemo in real life and gets paid per answer (and maybe extra per "endorsement to 2nd level support"). Which also explains why there's no single sticky post "if you can't connect do these steps and if still not then call us direct...".
12-18-2017 10:02 PM
12-25-2017 03:59 PM
Hi, scarygood536. Our Wemo device should be properly set up before updating the firmware. Can you share with us what workarounds have you done so far? Also, is this for initial setup or was it working fine before? You may check out this article and follow the step when you are not prompted to do the firmware update.
12-26-2017 04:52 PM - edited 12-26-2017 05:15 PM
Let's sort this out, Cappstpartners. Are all your wireless devices experiencing the same thing? Have you tried resetting and reconfigure the device? On that note, let's endorse your case to our Support Team for further diagnosis. Please send us an email at WemoCares@belkin.com along with the following details:
- Phone Number
- WEMO App Version
- Firmware Version
- Community Username
- Link to this thread