02-06-2017 04:09 AM - edited 07-30-2017 08:44 AM
After upgrading the firmware (10937) on WeMo Insight switches this weekend, they have all been until to reconnect to my wireless network after losing power. My wireless password is 34 characters long, consisting of lowercase, uppercase, numbers, and special characters. My SSID is not hidden. I am able to establish a connection after factory resetting, but if it loses power (i.e.: I move it to another outlet) it fails to reconnect. After restoring power, I am presented with a flashing amber light.
Attempts at resolving the problem:
- Restarted wireless router
- Reinstalled WeMo app (iOS)
- Simplified wireless password
Router: Synology RT2600AC, which just released last month (January 12, 2017)
(02/06/17) Update: I took one of the WeMo Insight switches in to work with me. The problem seems to stay with the device. I factory reset the Wemo and connected it to my office's wireless network. It worked fine up until I power cycled it.
(02/13/17) Update: I took one of the WeMo Insight Switches to a friends house. I didn't have any trouble keeping the WeMo connected after power cycling it. At this time, I suspect it has something to do with my home wireless router. I'll update everyone as soon as I determine what setting it could be that's causing this problem.
(02/16/17) Update: Support tech for my router is stumped. I am still troubleshooting what could be causing the WeMo switch to no reconnect after losing power.
(07/30/17) Update: So, just to give everyone an update... the problem is still unresolved. I purchased a few of the newer Wemo Mini smart plugs and they do not have the same problem as the Wemo Insight switches.
Please let me know if you require any additional information from me in order to further troubleshoot this problem. Thank you.
02-06-2017 07:29 AM
02-13-2017 04:03 AM
02-16-2017 11:12 AM - edited 02-16-2017 11:12 AM
Mark, I've rebooted my router (restart command in admin console) multiple times, but I haven't tried power cycling it (removing power cord). I'll get that a try tonight. Thanks for the advice.
02-18-2017 09:35 AM
02-28-2017 04:20 PM