09-05-2017 06:35 AM
Your Wemo devices should work with Google Home, bundyandcoke. Were you able to follow instructions from this link? Try resetting the Wemo units and configuring them again. Also, are your Wemos running on the latest firmware version? Make sure they are. Make sure to reset your Google Home as well so you can isolate the situation better.
09-23-2017 12:26 AM
I'm having a similar problem. I've been using Google Home and Wemo for months but my Google Home was saying something about unlinking accounts.
I unlinked my Wemo account in Google Home Ap and when I relinked it, it shows 0 devices even though I have 4 light switches.
It links perfectly fine but the Wemo just shows 0 devices. I am able to see and manage all the 4 lights through my Wemo Ap.
I've tried resetting my Google home. I've tried resetting one of the Wemo light switches. I've tried resetting my router/network.
I did update the firmware for the Wemo switches too.
09-23-2017 05:34 AM
Hello there, kendorama
Make sure that you enable the Remote Access feature on your handheld device. To fully isolate the setback, reboot your router and modem simultaneously, and then try the setup again. If it still behaves the same way, we advise that you contact Google about this.
09-23-2017 07:36 AM
Is there a way to reset/update the firmware for all my WEMO devices? It seems like it broke after I did that. In the actual AP there's no 'download' option anymore.
I've tried reinstalling the ap too in case it's that.
09-23-2017 10:14 AM
This seems to be an isolated issue with Google. You can contact them or email us at WemoCares@belkin.com for better assistance. Kindly include the link to this post, and your contact number and location.
Also, you can only factory reset the Wemo unit once it's running the latest firmware.
09-23-2017 10:16 PM
I had the exact same experience happen today. With Google notifitying me that there was an update available. I was able to perfeclty control Wemo Light Switch with Google Home today and for months. Post Firmware update to wemo_ww_2.00.10966.pvt-owrt-ls my Google Home will not add the switch to the device list. Everything works perfeclty through the Google Home setup process, through recognizing and confirming the device is mine, and then nothing gets added to the device list. I do not think this is a Google issue, I belive the Firmware Upate has broken the connection to Google Home.
I have done every reset suggested: Wemo Switch, Google Home, Routers, etc.
11-29-2017 08:21 PM
12-01-2017 04:22 PM
Let's escalate this case to our 2nd Level Support Team for further diagnosis. Please email us the following details at WemoCares@belkin.com
Link to this Community Thread (for our reference):