05-20-2018 05:27 PM
05-20-2018 06:10 PM
It seems like you've exhausted all the troubleshooting steps. We've escalated your case to our 2nd Level Support team and a representative will get in touch with you soon. Keep your lines open and frequently check your email.
05-21-2018 08:47 PM
05-21-2018 09:13 PM
If you have tried what listed above, you may send us an email at WemoCares@belkin.com along with your contact details (full name, phone number, State/Country), username and the link to this community thread so we can have our 2nd Level Support Team assist you further.
05-24-2018 06:15 PM
What have you done so far in trying to fix it? Are the Wemo devices responding to app commands? Is everything all good on Wemo's side?
For the Google Assistant integration, try to unlink and relink the Google Assistant. Are you getting any message when linking the two?
10-23-2018 03:38 AM
10-23-2018 05:48 AM
Are you able to control your Wemo devices using the Wemo app? May we know the version of your Wemo app and Android OS? Please try to reboot your router and modem for isolation and make sure that your phone or tablet has remote access enabled.
11-20-2018 12:06 AM
Hi everyone, got this to work after hours of struggling and just trying things, Here was my process:
Once completed, reboot your tablet/phone device
Now, add the WeMo device by linking the account doing steps 1-5 above. Once you finish with 5
6. Choose WwMo from the list
At this point, you should be able to verify WITHOUT entering your wifi name or MAC address. If you get asked for MAC or WiFi name, I am not sure it will work.
8. You will be asked to press a button to turn on/off one of your WeMo devices. once that is done and you were NOT asked to manually enter WiFi or MAC address for WeMo Device, you shoul dbe good to go.