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Posts: 6
Registered: ‎12-05-2018

I can't get my mini smart plug to work

I just got my package today and I can't get it to connect I checked for an update and redownloaded the app and unplugged it and plugged it back in but it won't work.
Moderator
Posts: 144
Registered: ‎08-22-2017

Re: I can't get my mini smart plug to work


@Jpr111307 wrote:
I just got my package today and I can't get it to connect I checked for an update and redownloaded the app and unplugged it and plugged it back in but it won't work.

Let's assist you with this, Jpr111307. We'd like to verify the LED light status of your Wemo switch mini. Also, did you receive an error message via Wemo app? For further isolation, you may try to move the Wemo device closer to the router for setup purposes. You can also try to use another handheld device. Hope this helps. 

Nestor - 21974
WEMO Technical Support
Posts: 6
Registered: ‎12-05-2018

Re: I can't get my mini smart plug to work

Ok thank you I will let you know if it works
Posts: 6
Registered: ‎12-05-2018

Re: I can't get my mini smart plug to work

I still didn't work
Posts: 6
Registered: ‎12-05-2018

Re: I can't get my mini smart plug to work

It
Moderator
Posts: 144
Registered: ‎08-22-2017

Re: I can't get my mini smart plug to work

That seems odd, Jpr111307. What's the LED light status of the Wemo device? Also, were you able to try to set it up using a different handheld device? If not, please try that workaround. If the same issue persists, please send us these following details at wemocares@belkin.com:

  • Username/name
  • Contact number
  • Location
  • Wemo devices in total and their model number

Thank you.

Nestor - 21974
WEMO Technical Support
Posts: 6
Registered: ‎12-05-2018

Re: I can't get my mini smart plug to work

Ok thanks
Posts: 6
Registered: ‎12-05-2018

Re: I can't get my mini smart plug to work

I will check it when I get home