12-05-2018 03:19 PM
12-06-2018 02:34 AM
I just got my package today and I can't get it to connect I checked for an update and redownloaded the app and unplugged it and plugged it back in but it won't work.
Let's assist you with this, Jpr111307. We'd like to verify the LED light status of your Wemo switch mini. Also, did you receive an error message via Wemo app? For further isolation, you may try to move the Wemo device closer to the router for setup purposes. You can also try to use another handheld device. Hope this helps.
12-06-2018 09:58 PM
That seems odd, Jpr111307. What's the LED light status of the Wemo device? Also, were you able to try to set it up using a different handheld device? If not, please try that workaround. If the same issue persists, please send us these following details at firstname.lastname@example.org: