12-05-2018 06:24 PM
I have 4 insights that appear to be the same. I get weekly exports from all 4. Only 1 comes back with the full daily summary data and readings every half hour. 2 come back with no daily summary data but reasonable readings every half hour. The other insight only has believable data for the dailly summary table but the every-half-hour readings are gibberish. This has consistenly been the case for about a year. Firmware and all appear to be up to date.
12-06-2018 04:19 AM
What workarounds have you done prior to this setback? May we know what devices have you connected to the 2 Insight Switches? Have you tried rebooting or resetting your Switches to observe if the same results appear?
01-11-2019 12:48 PM
thanks for the reply and sorry for my late response. At this point, I've only tried rebooting the wemos, as well as keeping the firmware up to date. I have a fishtank setup attached to one, a humidifier attached to another, and various things attached to the others. When you say "reset", there appear to be various options. Should I do "Erase all content and Settings" or is there a less severe reset?
Thanks, and I'll keep a close eye out for a reply.
01-12-2019 04:52 PM
Not a problem! A reset will erase all content and settings that we have saved on the units, and need to be reconfigured. Though there are two ways on how to do so, we recommend to do the manual hard reset. Once done, you can try associating another email address on these affected units and see if the same results will recur. Run the latest Wemo App version or try another handheld devices on exporting the data for further isolation.
01-14-2019 04:49 PM
Thanks for the reply. Resetting the insights seemed to fix the "every half hour" data, I may have performed the reset too late for the daily summary data to take effect. What does changing the email address that the export gets sent to do? I have another email address, but it seems odd that changing that would have an effect.
01-15-2019 10:05 AM
Hi holden2000. Please consider relocating the Wemo device. This may be a signal/range concern. Changing the Email address on your account is just a work around to further check the results to properly isolate the issue.