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Posts: 2
Registered: ‎07-14-2017

Intermittent Connection Issues

I am having the same issue many others are having.  I have two dimmers, two switches, and a smart plug.  Sometimes all five work great.  Sometimes one or two are offline.  Sometimes all are offline.

 

Sometimes if I turn off wifi, I can see them all.  Sometimes that doesn't help.

 

I have done everything I've seen in other threads: static IPs, change wifi channel, updated firmware and app, uninstalled and reinstalled app, factory resets on the switches.

 

Has there been a reply from Belkin/Wemo about this issue?

Posts: 2
Registered: ‎07-14-2017

Re: Intermittent Connection Issues

I should add that I have Nest and August Door Lock and these devices work perfectly.

Posts: 261
Registered: ‎05-04-2015

Re: Intermittent Connection Issues

Hello jtgain76

 

I had problems like that some time ago after I got a new router. It was resolved by my changing the DHCP lease time from its default of "forever" to one week. I don't know why it worked, but it's something you might care to try.

Regards

Pete


** Always kudo people who help you and mark their reply as the solution if they solve your problem! **

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Posts: 238
Registered: ‎06-29-2015

Re: Intermittent Connection Issues

Hello, jtgain76. Does this issue happen frequently? Was this working fine before? Since you've mentioned that you've tried all possible workarounds, and yet this issue is still present, we can have our 2nd level Support Team work with you and conduct a further diagnosis. Feel free to e-mail us directly at WemoCares@belkin.com should you want to have your case endorsed to the team. Don't forget to include your full name, phone number, location, community username and the link to this community thread for our reference.

 

 

Dennis - 20702
WEMO Technical Support