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Posts: 7
Registered: ‎02-12-2017
Accepted Solution

Mini shows not detected when accessing via cellular

I noticed several weeks ago that when away from home and I open the wemo app on my phone my wemo mini is grayed out and says not detected. I also have 11 light switches and an older fullsize wemo plug and they show up fine via cellular. I've removed and reinstalled the app on my phone, reset the plug and reinstalled and tried it with my wife's phone and the same problem, when wifi is turned off the mini is not detetced.    

Moderator
Posts: 47
Registered: ‎12-12-2017

Re: Mini shows not detected when accessing via cellular

Hi bastroptx,

 

Can you tell us the LED status of the wemo mini? Also, you may try disabling and enabling the remote access feature of the wemo app. Let's see if it'll make any difference. If this won't work, we'll have our Product Experts look into this further. Please email us at WemoCares@belkin.com the following details so we can proceed:

-Location

-Phone Number

-User Name

-Link to this Community thread

Fritz-21902
Wemo Technical Support
Posts: 7
Registered: ‎02-12-2017

Re: Mini shows not detected when accessing via cellular

Looks disabling and re-enabling remote access fixed it. Thanks