09-12-2018 07:23 AM
No solution yet however I only just sent the email asking for escalation support that Rosalyn suggested. I'll post back here with any progress.
It's very odd. On the weekend I even tried removing them all and re-adding each one with factory reset and a new setup. Same thing happened. Very very odd. Pity there's no logging on each device to show events and triggers received. I'm sure that would clear it up pretty quickly.
09-15-2018 11:15 PM
09-16-2018 01:37 AM
I'm using Android 8.0 on Xperia zx1.
I get no error message. It was working fine until the last firmwarw update. I have it set daily to turn on at 7:30pm and turn off at midnight. Even when I disabled the rule, it would turn off at a random time.
Hi, Blaw. Have you tried to delete the rule and recreate it? If not please do so. You can also try to use a different handheld device as well (could be an IOS device) and check if that'll make any changes. Hope this helps.
09-16-2018 09:54 PM
09-17-2018 01:35 AM
09-18-2018 01:28 AM
Let's have our Escalation Engineers look into this, Blaw. For us to proceed, please send an email to WemoCares@belkin.com with the following information:
▪ your username and link to this post
▪ MAC address of the smart plug
▪ make/model of the router to which the Wemo Mini Smart Plug is connected
▪ contact details (name, city/state, and phone number)
10-09-2018 08:22 PM
Emailed Escalation Engineers and they got back but couldn't resolved the problem. Stephanie was very friendly and was flexible with being able to contact me during a time I was at home. Since the issue could not be resolved, she moved my case to level 2 support.
From there customer service dropped. Their hours are only from 8am to 3pm on weekdays which is during my work hours so I can't be at home to try to troubleshoot with them. My case was recommended to another person that worked on weekends. We communicated through email and tried to find a time that worked for both of us. He said he temporarily closed my case and will reopen it when we set a time and able to talk on the phone. I emailed him a time that would work and never heard back.
Not wasting my time on this product anymore. My mini is now e-waste.