07-18-2018 04:38 AM
Instead of sending hundreds of customers to search thru two years of complaints looking for “workarounds”; could someone at Belkin write up a sequential list of actions that will fix this problem without calling in your “emergency” crew. One of the customer posts had over 600 views, doesn’t that indicate you have at least $60000 of cameras that are not working? You need to address this problem, it is trashing your reputation.
07-26-2018 03:57 AM
@Bobbysturm What's the LED status of the Netcam? Make sure that it's getting an optimum connection from the router. Try updating the firmware of the Netcam then reset/reconfigure it.
10-11-2018 02:21 AM
Hi, I have the same problem. The camera does not want to connect to the wifi from my router...It says "cannot reah the camera server". Wifi light is blinking yellow. How can I upgrade the firmware of my camera if it's offline? I have done the factory reset many times as well. Please help.
10-12-2018 03:31 AM
Hi, JMP. We'd like to check this concern on our end. Please send an email to WemoCares@belkin.com with the following information to proceed
▪ your username and link to this post
▪ the model number of the NetCam
▪ your NetCam account username and email address
▪ your contact details (name, city/state, and phone number)
10-14-2018 06:22 PM
10-14-2018 07:35 PM
Hi there! Our Product Management Team is already aware of this and they're currently investigating the setback. No ETA for the fix yet. Please hang tight.
10-16-2018 08:43 AM
Having the same issue
All working fine for twelve months, now has a camera server error
Tried reset, re-assigned the wifi settings etc etc
Can view the camera when connected to the camera address, but just get the error when i try to use the belkin app