07-11-2018 05:12 PM
Title says it all. I'm in a new house. New internet provider. I can see the devices on my phone. I'm connected, but they don't show up in my WeMo app anymore. I've tried hard resetting multiple times. Can't seem to connect to any of them. I have 3 that I can see in my network settings on both phones.
I've tried a Pixel 2 XL and an iPhone 7. Any ideas WeMo PPL?
Solved! Go to Solution.
07-12-2018 06:28 PM - edited 07-12-2018 06:53 PM
Hi, lukeslytalker. Replacing your router or changing its settings will disconnect your Wemo device from the Wi-Fi and the Wemo device will no longer show up in the Wemo app (and this is normal). The Wemo device needs to be reconfigured with your new router settings.
Since you have reset the smart plugs, what you are seeing on your network are the setup SSIDs of the plugs (i.e. Wemo.Mini.5D8). This means that the smart plugs are ready to be set up. Please follow the setup guide found here.
Hope this helps.
07-14-2018 04:50 PM
We're very pleased to know that things turned out fine on your end @lukeslytalker. Just know, if you encounter hiccups with your devices in the future, you can always tap us here. We're always ready to lend a hand. You have a good one!