08-24-2018 05:33 AM - edited 08-24-2018 05:34 AM
I've been having issues where Homekit says my Wemo Minis are "Not Available". This also happens with my Chamberlain MyQ Home Bridge and ecobee thermostat, but really only became an issue when I added my Wemo Minis to HomeKit via firmware update.
If anyone uses Netgear Orbi router, firmware v22.214.171.124 mentions "Fixes issues with the Apple HomeKit connectivity"
in the release notes. I've had ZERO "Not Available" issues with any of my HomeKit devices since upgrading!
FYI to any Netgar Orbi owners with Homekit issues.
09-13-2018 10:42 PM
09-13-2018 11:26 PM
Hi, Scottdog123. Have you had the Home Data enabled if you're using an iOS device? Make sure that you have the latest Wemo App version running which is the v1.20. Also, what's the current LED status on the Wemo Minis?
09-14-2018 07:35 AM
I'm using iOS, and running the latest WeMo app (v1.20).
When the WeMo gets into this state, the LED is OFF, I think it is stuck in the last state it was in, but right now all 4 of my WeMos are stuck and the LEDs are OFF.
If I press the physical button, nothting happens, and they don't show up in iOS app.
09-14-2018 09:31 AM
Have you tried to reset and reconfigure the Wemo Mini to isolate the issue? If that won't work, please send us an email at WemoCares@belkin.com so we can have this taken care of by our Escalation Engineers for further diagnosis along with your Phone Number, Username, Location, and Link to this Community thread for reference.
09-14-2018 09:49 AM
Yes, I did the:
Reset Options -> Erase All Content and Settings
and they still lock up.
I'll send the email to support as you suggested.
09-16-2018 06:57 AM - edited 09-16-2018 07:01 AM
Your issue sounds different; I only experienced "not available" in Homekit, but the physical button on wemo continued to work, as did the Wemo app.
For me, upgrading my router's firmware fixed the issue.