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Posts: 1
Registered: ‎02-01-2018

Removing Remote access users for other phones and devices

Hi,

 

I bought several Wemo dimmers and switches. But after installing, I found that in remote access page, there are few unknown connected devices.

 

I tried to find if there's any way to remove them, but seems it's impossible for me to remove unknown devices.

 

So, I'd like to request Wemo to provide a method for user to remove devices in remote access. Thank you.

Moderator
Posts: 163
Registered: ‎08-09-2017

Re: Removing Remote access users for other phones and devices

Hi, nekki.
Try to disable and re-enable the Remote Access. If the issue persists, send us an email at WemoCares@belkin.com with your full name, phone number, location, username, and link to this community thread. We'll have to escalate your case to our 2nd Level Support Team to manually remove those unknown devices.

 

Pamela - 21733
WEMO Technical Support
Posts: 13
Registered: ‎02-10-2018

Re: Removing Remote access users for other phones and devices

I have sane RA issue. If I choose forget when wemo app restarts the devices are back. I even factory reset all the switches and dimmers so this is some bug in the wemo API.
Moderator
Posts: 137
Registered: ‎08-22-2017

Re: Removing Remote access users for other phones and devices

@poke00

 

Got all that noted. Make sure that you're running the app's latest firmware. If you are, we highly recommend to shoot as an email as what @

Carl_S 21985
WEMO Technical Support