10-20-2017 08:09 AM
Hey there, PeteF. Since you've done the steps mentioned above, we advise you follow Bilim35CI7's suggestion first, and see how it goes. Should the setback persists, shoot us an email via WemoCares@belkin.com so we can have our Escalation Engineers look into your case further. Send us your full name, phone number, home address, and a link of this thread (for reference).
11-02-2017 02:24 PM - edited 11-02-2017 02:27 PM
I learned the hard way,
The on/off button is NOT the LED bar,
The LED bar is the small LED thats lights up with different colors at the bottom of the ON/OFF button. This is used for reset purposes. Press this until red to reset the switch. Btw mine doesn't work even after I reset it. Guess its fried.
11-02-2017 04:54 PM
I'm having the same problem. I have 2 Dimmers and 7 Wemo light switches. 1 of the dimmers freeze and I can't reset it or turn it off without switching the breaker. The dimmer is only a few months old. Anyone know how to get it working without fliping the breaker ? The light (white, blue, red light ) doesn't even show on the bottom unless if I switch the breaker.
11-04-2017 01:53 AM - edited 11-04-2017 01:57 AM
Do you mean to say that after a reset, you aren't able to see the SSID of the Wemo Dimmer on the available WiFi networks of your handheld device? Make sure to follow the steps in setting it up from this link.
Email us at WemoCares@belkin.com with the link to this thread, your username, and your contact details so we can sort it out further.
12-05-2017 06:07 AM
I just tried to do the same from the breaker, I cannot get any of my dimmers to connect to the app via wifi.
Is there any way to do a firmware upgrade ahead of time? I am stuck with these switches
12-19-2017 03:30 AM
I am having the same problem. Switch does not function until I shut my breaker off/on. This is happening more frequently. What is the solution to this problem. WEMO tech specialist please help this is becoming a nuisance especially in the early morning hours.
12-26-2017 06:30 PM
Hello, kevinmac1121 and sean0586. Was this working fine before? Have you tried attaching it on a different power oulet and reconfigure the device from there? What's the color of the LED is it currently illuminating? Also, make sure that you are using the latest WEMO App. If the remedies does not rectify the setback, send us an email at WemoCares@belkin.com along with your complete contact details, username, link to this thread, and the WEMO App version.
01-15-2018 09:45 AM