08-07-2018 06:23 AM
Installed my WEMO Dimmer and a few other switches. Everything works well.
But for some reason, the WEMO dimmer will either get stuck on the "ON" position or "OFF" position where I am unable to switch unless I reset from the breaker.
It happens once every 1 week or 2 weeks.
Anyone else exprience the issue?
08-07-2018 03:22 PM
This seems odd. Did you start experiencing the setback right after the installation? Do you have any other switches that has the same setback? If so, let's get this case over to our 2nd Level Support team to run further diagnosis. Shoot us an email at WemoCares@belkin.com with the contact info below, and have them contact you.
Location - City/State
Link to this Community thread
Device/s Serial number
We'll be looking forward to your email.
08-13-2018 07:29 PM
10-16-2018 12:11 PM
10-16-2018 03:01 PM
R6killerbee, how long have you been experiencing this issue? When you say the device is stuck on "On or Off" state? Is it not responding thru physical buttons? Can you still control the Wemo Dimmer thru the Wemo App? To isolate the concern, try controlling the Wemo Dimmer using a different Handheld device. Keep us on the loop and give us feedback.
10-20-2018 08:08 AM
10-20-2018 08:32 AM
Please make sure the firmware is updated. Also, we'll have this taken care of by our Product Expert for further diagnosis. Kindly send us the following information: