06-07-2018 12:50 AM
What is the status of the Wemo dimmer’s LED indicator? Was the dimmer working before? When did the issue start?
You may try to reboot the Wemo dimmer through the circuit breaker. Also, please make sure that your handheld device and the Wemo dimmer are still connected to the same Wi-Fi network and you're using the latest version of the Wemo app.
If the issue persists, please send us an email at WemoCares@Belkin.com with your username, link to this community post, and contact details (name, city/state, and phone number) so that we can have our 2nd Level Support team assist you. Thank you.