06-07-2018 12:50 AM
What is the status of the Wemo dimmer’s LED indicator? Was the dimmer working before? When did the issue start?
You may try to reboot the Wemo dimmer through the circuit breaker. Also, please make sure that your handheld device and the Wemo dimmer are still connected to the same Wi-Fi network and you're using the latest version of the Wemo app.
If the issue persists, please send us an email at WemoCares@Belkin.com with your username, link to this community post, and contact details (name, city/state, and phone number) so that we can have our 2nd Level Support team assist you. Thank you.
10-14-2018 04:31 PM
01-04-2019 02:38 PM
01-05-2019 07:14 AM - edited 01-05-2019 07:15 AM
Hello Ndp722. If I may ask, what's the LED status of the dimmer? Were you able to setup the dimmer successfully after you reset it? During this duration, did you change any settings on your router (Username or Password)? Make sure that the handheld device you are using is connected on the same 2.4 GHz band same as your Wemo Dimmer and that the Remote Access Feature is enabled.
01-05-2019 08:34 AM
01-05-2019 10:11 AM
Are you able to control the Dimmer manually while it's not detected on the app? What is the LED indicator light when the issue is occurring?
Meanwhile, let's endorse your case to our Escalation Engineers so that they can take a closer look at your case. Please send us an email at Wemocares@belkin.com with your reply and with the following details.