WEMO Hardware

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Moderator
Posts: 163
Registered: ‎08-09-2017

Re: WEMO Dimmer not detected and will not hard reset

Hi, pacsailor_1.
Let's get this case over to our 2nd Level Support Team. Please email us as advised.

Pamela - 21733
WEMO Technical Support
Posts: 4
Registered: ‎05-19-2017

Re: WEMO Dimmer not detected and will not hard reset

I have exact same issue. I can’t see in app and can’t reset/reboot it.
Moderator
Posts: 149
Registered: ‎12-12-2017

Re: WEMO Dimmer not detected and will not hard reset

Hi, Janlumenti.

 

What is the status of the Wemo dimmer’s LED indicator? Was the dimmer working before? When did the issue start?

 

You may try to reboot the Wemo dimmer through the circuit breaker. Also, please make sure that your handheld device and the Wemo dimmer are still connected to the same Wi-Fi network and you're using the latest version of the Wemo app.

 

If the issue persists, please send us an email at WemoCares@Belkin.com with your username, link to this community post, and contact details (name, city/state, and phone number) so that we can have our 2nd Level Support team assist you. Thank you.

Reil – 22071
Wemo Technical Support
Posts: 10
Registered: ‎05-30-2018

Re: WEMO Dimmer not detected and will not hard reset

I have 4 dimmers and three are working right now but the fourth does not. The round light is on and the first bar. But app crashes when I try to turn it on...resetting it doesn't work...nothing. I've had this happen before where I had to turn off the breaker and then start all over. Now basically same thing. Is there some fix for this? Would hate to have to hitting the breaker all the time.
Moderator
Posts: 299
Registered: ‎08-22-2017

Re: WEMO Dimmer not detected and will not hard reset

@Ghillie1T

 

Hi there! We already replied to your other related Commuity thread. Let's continue from there.

Carl_S 21985
WEMO Technical Support
Posts: 3
Registered: ‎01-04-2019

Re: WEMO Dimmer not detected and will not hard reset

Own a Wemo dimmer, this has also happened to me. Worked fine for the first two months and suddenly stopped showing up within the app. Cannot reset from within app. The only way I can reset is by turning the breaker off and back on, which only resets for about 3 days. I have reported this several times within the app “report a problem” with no response.

Firmware WeMo_WW_2.00.11215.PVT-OWRT-Dimmer
Moderator
Posts: 156
Registered: ‎12-12-2017

Re: WEMO Dimmer not detected and will not hard reset

[ Edited ]

Hello Ndp722. If I may ask, what's the LED status of the dimmer? Were you able to setup the dimmer successfully after you reset it? During this duration, did you change any settings on your router (Username or Password)? Make sure that the handheld device you are using is connected on the same 2.4 GHz band same as your Wemo Dimmer and that the Remote Access Feature is enabled.

Mark-22022
Wemo Technical Support
Posts: 3
Registered: ‎01-04-2019

Re: WEMO Dimmer not detected and will not hard reset

@Mark_C The LED indicator light is currently blue. Every time I reset the breaker, I am able to successfully set the dimmer up as if it was the first time I’ve ever gone through the process, however that only lasts about 3 days. The app never allows me to reset until I turn the breaker off and back on. Only after that will the dimmer’s WiFi signal show back up. I also have a regular switch which does not ever drop connection.
Moderator
Posts: 167
Registered: ‎12-12-2017

Re: WEMO Dimmer not detected and will not hard reset

@Ndp722,

 

Are you able to control the Dimmer manually while it's not detected on the app? What is the LED indicator light when the issue is occurring?

 

Meanwhile, let's endorse your case to our Escalation Engineers so that they can take a closer look at your case. Please send us an email at Wemocares@belkin.com with your reply and with the following details.

  • full name
  • username
  • phone number
  • state/country
  • Wemo app and Mobile OS version
  • Link to this community thread for reference

 

Jan - 22019
WEMO Technical Support
Posts: 3
Registered: ‎01-04-2019

Re: WEMO Dimmer not detected and will not hard reset

Yes the switch works manually. It is blue whether it’s on or off.