11-14-2017 08:35 PM
I have over 10 wemo switches (dimmer, switch and smart plugs) and I was not having any issues until two days ago when a dimmer didnt appear on my wemo app so I did a reset by pushing the little clear tab on the bottom of the dimmer.
Normally when the blue light is blinking, I would go to my wifi settings (on my phone) and click on the network the unit is emitting which would be something easily recognizable like: "Wemo.Dimmer.123", HOWEVER, after the reset, now when the blue light is blinking I go to my wifi settings and find a network named: WEMO.UNKNOWN.??? I click on that network and it cannot connect to the app so I am stuck here for hours now.
What should I do? I have resetted the unit (both turning off the breaker and pushing the tab) several times and it is still giving me the same issue.
The unit was fine when I got it from AMAZON, my question is how come it is giving me this weird network after I resetted it?
11-16-2017 02:38 AM
To reset the Wemo Dimmer to its factory default settings, press and hold the physical button or the LED bar for 6 to 9 seconds until it blinks red. Update us if it makes a difference.
11-21-2017 11:39 AM
Try to restore the Dimmer through the Wemo App. Follow the steps in this link. Under Troubleshooting choose "3. How do I restore my Wemo Dimmer using the Wemo App?"
If that doesn't work, let's get this over with our 2nd Level Support Team for further diagnosis. Please email us the following details at WemoCares@belkin.com
Link to this Community Thread (for our reference):
12-05-2017 06:43 AM
12-05-2017 07:11 AM
I am having the same issues with the dimmers only. The app too is awful. I lost all of mine in the app when i reset one of the dimmers.
Can't update firmware on the dimmers or switches.
12-09-2017 09:21 PM
Hi, All. Allow us to forward your case to our 2nd level Support Team for further diagnosis. Please email us the following details at WemoCares@belkin.com
Link to this thread:
02-09-2018 08:26 AM