12-08-2015 08:53 AM
Set up my WEMO switches to turn on/off lights and everything worked fine. Then yesterday the lights did not go off per the rules. Launched the WEMO app and it can't even find the devices or they show up as "Not Detected." They don't show up in the WiFi list, so I can't even re-sync everything all over.
This is the same WiFi network. No changes were made.
How can I get the WEMO app to see the devices again? Or how do I reset the WEMO to start from scratch?
12-08-2015 01:59 PM
12-08-2015 11:33 PM - edited 12-08-2015 11:37 PM
I suggest you follow the steps on these links:
WEMO Technical Support
12-09-2015 07:14 PM
Be sure to connect the WEMO devices and the mobile device (that has the WEMO App) to the 2.4 GHz WiFi network. If the mobile device is connected to the 5 GHz network the WEMO app won't be able to detect the WEMO devices. This article could be of help: http://www.belkin.com/us/support-article?articleNum=8182
Email us at WEMOCares@belkin.com if the problem still exists.
02-20-2016 04:48 AM
I see the same thing.
I got two devices working fine, but the have never consistently and reliably been found.
At least 30% of the time, one or both of them cannot be found.
All my software is up to date, all devices are on the same wifi (except the iOS device hosting the App), and everything ours powered on.
02-21-2016 03:18 AM
Thank you for sharing your experience, SkippyRiver. Let's sort this out together. Was this working fine before? What steps have you taken so far? We suggest that you do the following:
Once you're done, check if your app can now detect your WEMO device. Update us the results.
03-01-2016 03:07 PM
I'm having the same issue. I feel it's with dual band routers.
I have connected the WEMO's to the 2.4ghz SSID. The WEMO's connect and show that they are connected on the devices themselves. I can confirm they are connected via the router via the 2.4ghz SSID.
However, the iOS WEMO app cannot detect the devices. Yet I can enumerate them on my router.
I've even disabled the 5ghz SSID to see if that helped and it didn't.
If I move the devices back to a 2.4 router (single band) ... then it enumerates fine and the app can see them.
I have two dual band router's I've tried this with.
(And yes ... the bands have different names ... and yes the iOS device is connected to the same 2.4ghz SSID).
They are both Linksys ... one is the new EA8500 and the other is the WRT1900AC.
Do you have an enumeration app available from a desktop to validate they are there?
03-01-2016 03:26 PM
Let's sort this out, moosery. What's the firmware of your WEMO App and WEMO devices? We suggest to reset your WEMO devices and uninstall and reinstall the WEMO App in your phone. For further isolation, you may also try installing it using another handheld or wireless devices to check if you're getting the same results.
BTW, as of the moment we don't have an enumeration app available for a desktop to be used for validation.
WEMO Technical Support