05-26-2017 09:40 PM - edited 05-26-2017 09:48 PM
When you said "you've tried all of that", did you also check the router's settings and confirm if the SSID is not hidden? What's the make and model of your router?
Please verify if you're also experiencing this issue with your other handheld devices or if it's only your WEMO devices so we can get this issue properly isolated and hopefully find a solution.
07-14-2017 02:55 AM
07-15-2017 10:54 PM
Hello, Pal. Make sure that the network involved is your router's 2.4Ghz frequency band, and that your phone stays connected to it. When you say the app forgets everything, what's the LED activity of your Wemo devices?
01-02-2018 11:25 PM
01-14-2018 12:59 PM
Hi, drjolokia. Try to reset/reconfigure the Wemo Insight and if the same issue occurs, send us an email at WemoCares@belkin.com along with your contact details (Full Name, Location - City/State and Phone Number), community username and the link to this community thread for reference so we can have this checked further.
07-04-2018 09:06 PM
I have exactly the same problem. If my router resets or the power goes out the Wemo Insight 29F forgets its settings. Its been reset, the app is the latest version, the firmware is the latest version (its been upgraded a few times), it's on a 2.4 ghz channel, the SSID is not hidden. I can set the thing up successfully and then restart the router and it loses everything. It's happened way too may times I'm going to have to try and return it or simply throw it in the trash (its not reliable).
What can i do?
07-04-2018 09:19 PM
If your router restarts the insight starts flashing amber and never connects/stops flashing? (Don't look at the app, if it can't find the insight after a router restart that's a different problem). Try power cycling the insight. Then try it in different outlets, preferably (but not exclusively) closer to the router or any other access points / extenders you have. Double check the router wifi is set to a channel width of auto or 20MHz, mode auto or G & N.
07-07-2018 05:43 PM
MIke, it seems that everyone here has tried everything suggested so far, including what you're saying... except you say put it in another outlet - a switch needs to be wired in, so that's not very convenient.
I'm having the same problem, and yeah, this post has been going for a few years now. I have two wemo light switches and cannot believe this hasn't been solved yet.