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Posts: 3
Registered: ‎08-27-2015

WeMo Android app won't re-enable disabled Insight switches

I have disabled two of the rules that control two of my Insight switches and now want to re-enable them.  When I press the icon on the rule's  Summary page, it changes from grey to green, indicating the rule has been re-enabled.  However, when I go back to the Rules summary page, the rule is still disabled.  How to I get the change to stick? How do I get the disabled rule re-enabled?

Posts: 1
Registered: ‎02-01-2017

Re: WeMo Android app won't re-enable disabled Insight switches

I have the same problem which appeared after the last firmware update. Is there a way to roll back the firmware update
Posts: 2
Registered: ‎02-12-2017

Re: WeMo Android app won't re-enable disabled Insight switches

same problem with light switches

Moderator
Posts: 30
Registered: ‎01-05-2016

Re: WeMo Android app won't re-enable disabled Insight switches

Hi guys! There's no option on the WEMO app to roll back the WEMO devices' previous firmware version. By the way, can you still control your WEMO devices through the app? You may try using another handheld device and check if you can enable the rules from there. Also, try force closing the WEMO app and re-launch it. Go back to the Rules tab and try re-enabling the Rules. Hope this helps.

Regards,

Chris-21499
WEMO Technical Support
Posts: 3
Registered: ‎08-27-2015

Re: WeMo Android app won't re-enable disabled Insight switches

Forcing the WeMo app to close and then re-loading it does not work: the disabled rule will not re-enable.