02-01-2017 07:12 AM
I have disabled two of the rules that control two of my Insight switches and now want to re-enable them. When I press the icon on the rule's Summary page, it changes from grey to green, indicating the rule has been re-enabled. However, when I go back to the Rules summary page, the rule is still disabled. How to I get the change to stick? How do I get the disabled rule re-enabled?
02-13-2017 10:04 PM
Hi guys! There's no option on the WEMO app to roll back the WEMO devices' previous firmware version. By the way, can you still control your WEMO devices through the app? You may try using another handheld device and check if you can enable the rules from there. Also, try force closing the WEMO app and re-launch it. Go back to the Rules tab and try re-enabling the Rules. Hope this helps.
03-06-2017 03:25 PM - edited 03-06-2017 03:37 PM
Uninstall then reinstall the Wemo app. Try another handheld for isolation. If this doesn't work, you need to reset the Wemo insight switches and configure it again.
WEMO Technical Support
03-08-2017 06:21 PM
This is a BUG with version 1.17.1 (98) on the android devices. The reson I know this is:
I have several WEMO devices running in my house and use both iOS and android to control them.
From iOS when I go to the rule I can toggle between Enabled and Disabled and have it function properly.
In Android, as others have stated, I can slide the toggle switch but as soon as I go back to the summary page, the change I made is discarded.
I have done a Forced quit - same problem
I have done an uninstall and reinstall of the app - same problem
Running on a Samsung S5
Please report this as a real bug and release a new software version or roll back to one that works.
03-15-2017 12:08 PM
I've already uninstalled/reinstalled the app a few times (when will you app people realize that reinstalling isn't the solution to everything? try building stable apps instead.) I've also reconfigured the switches. Neither worked. I haven't tried the app with another handheld device because I don't have another handheld device.
03-18-2017 10:04 PM
Do you guys encounter any error message while re-enabling the rules? You can email us your answers at WemoCares@belkin.com so we can assist you thoroughly. Kindly indicate the summary of workarounds you've taken including your full name, phone number, location (country/state), community username and the link to this community post for our reference.