03-04-2018 06:44 AM - edited 03-04-2018 06:44 AM
I have four Wemo light switches, one dimmer, one switch plug, and one mini switch plug. None are able to detect my Wifi SSID. My router is a Peplink Surf SOHO MK 3 router running firmware 7.1.0 build 1289. I have two SSIDs being broadcast - one at 5.0 GHz and the second at 2.4 GHz. All of the devices see neither network. I have tried uninstalling the Wemo iOS app and reinstalling. I have factory restored the devicess and the router. I have tried a different iOS device and an Android device. I have disabled network security. I have changed the channel that the 2.4 GHz network is broadcasted on. I set up a temporary network through the hotspot on my phone, connected the Wemo devices to that, and updated the firmware on them. I set-up an old Asus AC66RU router that I had and they are able to see the SSID broadcasted from that without issue.
03-04-2018 09:31 PM
Hi, grindtrace. Looks like you've done all the necessary troubleshooting, let's have our Support Team assist you further. Please send us an email at WemoCares@belkin.com along with the following details:
-Location (State & Country)
-Link to this post for reference