01-29-2016 01:14 AM
My apologies if I misunderstood your post. What is the current firmware version of your WEMO light switch? The latest that we have is 10062. Try the steps from this link: http://www.belkin.com/us/support-article?articleNum=8297. Let us know how it goes.
WEMO Technical Support
03-05-2019 08:13 PM
03-05-2019 10:04 PM - edited 03-05-2019 10:23 PM
03-06-2019 04:46 AM - edited 03-06-2019 04:46 AM
If the same thing happens after exhausting the mentioned troubleshooting steps or by using another handheld device(s), let's have our Escalation Engineers lend you a hand forward on the setback. Please shoot us an email at WemoCares@belkin.com along with the following details;
You may also include on the email a screen capture of the Wemo App showing the error message so the team can take a closer look at it.